UNSW isn’t like other places you’ve worked. We’re a top 20 global university with a vibrant, forward-thinking community, united by a drive to solve real-world challenges. Here, your work doesn’t just power systems—it enables world-class research, supports the next generation of students across Australia, and underpins breakthroughs that shape our future. 

As the Cloud Product Manager, you’ll shape and lead Azure-based platform and infrastructure services that empower UNSW’s developers and researchers. You will help shape our platforms that support ardent users and explorers of cutting-edge technologies including AI, AR/VR, Biotechnology, Gaming, IoT and others. You will explore amazing boundaries like quantum and establish robust foundations to enable the best researchers, academics and students in the world. You will have the opportunity to create and be part of major projects. From strategy to delivery, you’ll collaborate with stakeholders to understand needs, define roadmaps, and guide the cloud engineering team to deliver scalable, modern solutions.  

This role sits at the heart of UNSW’s digital evolution—an opportunity to innovate in a meaningful way, aligned with the strategic goals of our Platforms and Services group. The role reports to the Sr. Manager of Platforms and Services and has no direct reports. 

Accountabilities:

• Collaborate with the Platforms and Services Team, Enterprise Architecture, Cloud Platforms Engineering, StARS and Business Partners, and Cloud Platform Architect to understand and execute the product vision, strategy, and objectives for foundational infrastructure platforms.
• Engage with stakeholders to understand the requirements of the Business Partners, StARs and customers, roadmap, document and communicate them to Cloud Engineering, who is responsible for developing the required products.
• Provide strategic advice and guidance to the business to promote operational effectiveness and continuous improvement initiatives relating to infrastructure operations. 
• Optimise Cloud infrastructure via managing and leading activity related to cost analysis, migration, troubleshooting, development and providers to support all Cloud based infrastructure solutions. 
• Develop and maintain the product roadmap and backlog, ensuring that it is well-organised, prioritised, and aligned with the product vision and objectives. Make it matter. 
• Define and track key performance indicators (KPIs) to measure the success of the platform and inform future product roadmaps and decisions. 
• Champion the use of Agile methodologies and processes, such as Scrum or Kanban, to manage the product development lifecycle. 
• Stay up-to-date with industry trends, emerging technologies, and best practices in Cloud infrastructure and platform services. 
• Engage with the Senior Manager of Platforms and Services to report on product progress, customer satisfaction, and risks, ensuring alignment with strategic objectives and efficient use of resources. 
• Utilise expert knowledge to identify opportunities for performance improvements, analyse performance metrics, and optimise cloud resources for efficient and reliable system performance. 
• Develop, implement and maintain security best practices, policies, and controls in the cloud environment. 
• Share knowledge and provide training to promote cross-functional collaboration and skill development within the team. 
• Maintain strong knowledge with industry trends, best practices, and emerging technologies in cloud operations. 
• Proactively identify and lead opportunities for operational improvements and implement necessary changes. 

• Advanced understanding of Azure and M365 concepts and architectures, with hands-on experience in Azure including CLI, PowerShell and Portal usage. 
• Tertiary qualification in Information Technology (or equivalent), supplemented with demonstrated success in an IT environment and managing multiple complex projects in a large and diverse organisation and subsequent relevant experience. 
• Experience in product management methodologies, including Agile, Scrum, and Lean, to drive product development and deliver value to clients. 
• Strong understanding of Cloud infrastructure and platform services to effectively guide the development of Cloud-based products. 
• Excellent communication, collaboration, and stakeholder management skills to work with cross functional teams and ensure alignment of goals and objectives. 
• Demonstrated experience creating and maintaining product roadmaps, backlogs, and customer stories, prioritising features and improvements based on client needs and business impact. 
• Analytical and data-driven mindset to make informed decisions using metrics, client feedback, and market research. 
• Strong problem-solving skills to address challenges and obstacles that may arise during product development. 
• Familiarity with product management tools (e.g. Jira, Confluence, SharePoint) and collaboration platforms (e.g., Teams, Confluence) to effectively manage product development activities. 
• Ability to create and present product demonstrations, presentations, and other materials to showcase product features and benefits to internal and external stakeholders. 
• Continuous learning mindset to maintain knowledge of industry trends, emerging technologies, and best practices in cloud infrastructure services and product management. 
• Familiarity with security practices and frameworks relevant to cloud environments. 
• Demonstrated understanding of DevOps principles and practices and relevant certifications in cloud technologies (Azure required) 
• Advanced written and verbal communication skills, with ability to influence and negotiate at a senior level. 
• An understanding of and commitment to UNSW’s aims, objectives and values in action, together with relevant policies and guidelines. 

To Apply: If this is of interest to you, please submit your CV, Cover Letter and responses to the Skills and Experience outlined above and in the position description.  

 
More Information: visit https://www.jobs.unsw.edu.au/ 

Contact 

Jen MacLachlan, email: j.maclachlan@unsw.edu.au 

Applications close: Tuesday 12th of August at 11.30pm

Benefits and Culture 

• Flexible hybrid working 

• Additional 3 days of leave over the Christmas Period 

• Access to lifelong learning and career development 

• Progressive HR practices 

• Discounts and entitlements  

UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff.  

The University reserves the right not to proceed with any appointment.